FAQs
Q: How long until my order is shipped/ what shipping service do you use?
All orders will be shipped within 5 business days, but normally much sooner! This is of course with the exception of any preorder items, which have various wait times, listed in their descriptions.
All packages are shipped via Canada Post
Q: Do you offer local pickup in Winnipeg?
Yes! Local pickup is free. However, please be aware that because I also work a full-time job outside of art, I will have to e-mail you and arrange a day/time for you to pick your items up, as I do not have normal "shop" hours. (yet!)
Q: How do I get free shipping?
Free shipping is available for customers shipping to Canada or the United States who spend $75.00 CAD or more before taxes.
Q: What are your shipping times?
All packages will be shipped from my office within 5 business days. Unfortunately, I have no control over your package once it is picked up by Canada Post, and cannot expedite the shipping times.
The expected arrival date for your specific order and location will be shown during checkout
Q: What is a pre-order?
A pre-order is any item that I do not currently have stock of before launch. These items will ship once I have received them to my shop! Please read their descriptions carefully before ordering to ensure you are OK with the estimated wait times. Refunds will not be given for delayed shipping on these items.
Q: Is there a limit on how many pieces I can order?
No, but please be aware that if I don't currently have enough on hand, your cart will warn you about this, and reduce the number before checkout. If you require a large amount, please contact me for estimated wait times!
Q: Are your products available in store or for wholesale?
To view stores that currently carry our products please check out our stockists page.
For wholesale inquiries, please send us an e-mail.
Q: What is your return/exchange policy?
If your order arrives damaged, defective, or missing any items, please e-mail me to request a refund or exchange. However, please be sure of the items before you place your order. We list measurements and multiple photos to ensure you have the best possible idea of what you are buying. We are unable to accept returns or offer refunds for any reasons besides those previously listed.